A Detailed Guide To Virgin Australia Velocity Frequent Flyer Program

Last updated on Aug 30th, 2024 by Renu Dahiya

If you’re new to Virgin Australia Velocity Frequent Flyer program and curious to know about the same, this detailed guide will answer all your questions – how the Velocity program works, how to sign up or earn Velocity points, how to increase your points, how to redeem them to enjoy extraordinary benefits, contact details, and many more. So, skim through this guide now and know everything. 

What Is Velocity Frequent Flyer?

Velocity Frequent Flyer is a popular official loyalty program of Virgin Australia with more than 11 million members across the country. By signing up for this program, you can earn Velocity points when you book your flights with Virgin Australia and its partner airlines. Apart from this, there are many other ways through which you can earn velocity points. The Velocity Frequent Flyers program offers some amazing benefits to its Platinum and Gold members or frequent flyers when flying on Virgin Australia flights. 

Initially, Velocity differed from most other frequent flyer loyalty programs with points earned being based on the flight price, rather than distance. Members of the Velocity program originally earned 6 points per dollar spent on Virgin Blue (later named Virgin Australia) flights. 

Velocity Frequent Flyer Login Or Sign Up

Join Velocity Frequent Flyer Program in simple steps – 

• Sign up online on the official website of Velocity. 
• Fill in the required information. 
• Join Velocity Frequent Flyer for free. 
• After this, you will receive a card in your email. 
• In the mail, you will be provided with a Velocity Frequent Flyer number. 
• That’s it! Now enter your Velocity Frequent Flyer login details and start earning Velocity points to enjoy some extraordinary benefits.

Details Need To Be Provided To Sign Up For Velocity Frequent Flyer Program 

Enter your country of residence. To join Velocity Frequent Flyer Program, you must be a resident of one of the following countries – 

Location

• Australia
• New Zealand
• Christmas Island
• Cocos Islands
• Cook Islands
• Fij
• Papua New Guinea
• Samoa
• Solomon Islands
• Tonga
• Vanuatu

Personal Details

• Title (Mr, Mstr, Mrs, Ms, Miss, or Dr)
• First Name 
• Last Name
• Date of Birth (DD/MM/YYY)
• Email Address

Account Details

• Set your password. Password must contain at least 8 characters – one upper case character and one digit or special character. 
• Select a security question and enter an answer for the same, for example – Q: Country of your dream holiday? A: India. The security question is requested when you need to change your PIN and reset your password so that they can make sure you are the one making the enquiry. 
• Set your PIN (4 digits). A Velocity PIN is required for account verification and transactions.

Contact Details

• You can provide any one of them – Home contact address or Business Contact address. 
• After choosing one, enter your address, suburb, postcode, and state.
• Then, provide a mobile or landline phone number.

Read the terms & conditions and privacy statement carefully and click on the ‘I agree’ box. That’s all! Press the ‘Join’ button and enjoy the benefits of the popular Velocity Frequent flyers program. 

Note – Please enter your name exactly as it appears on your passport. Or, if you don’t have a passport, as per your driver’s license or birth certificate. 

How Much Does It Cost To Join Velocity Frequent Flyer?

It’s absolutely FREE!

You don’t have to pay any fees for joining the Velocity Frequent Flyer Program. But, if you choose the option of increasing your Velocity points by using a credit card linked to your Velocity Frequent Flyer login account, you’ll possibly be charged an annual fee. Please keep one thing in mind that most of the reward credit cards have the highest fees. So, it is advisable to compare your options and choose a card with more benefits that cover the cost of your annual fee.  

How To Earn Velocity Points?

After signing up, you can start earning Velocity points immediately. These reward points are the currency of the program which can be earned either from flying or by spending on the ground with Velocity’s program partners. 

Earn Velocity points from flying – You can earn enough Velocity points whenever you choose to fly with Virgin Australia. You’ll get 5 Velocity points per dollar spent on Virgin Australia flights. You can also Velocity points while flying with the partner airlines of Virgin Australia. Below-mentioned are the airline partners of Virgin Australia –

• United Airlines
• Virgin Atlantic
• Singapore Airlines
• Etihad Airways
• Hong Kong Airlines
• Air Canada
• Qatar Airways
• Hainan Airlines
• Hawaiian Airlines
• FlyPelican
• South African Airways
• Tianjin Airlines
• Capital Airlines
• Link Airways

The number of Velocity points earned when flying with a partner airline depends on the distance of the flight and your fare class. You can find the details regarding the same on the official website of Velocity Frequent Flyer. 

Earning Velocity Points On The Ground – There are a number of ways to earn Velocity points on the ground, especially if you live in Australia. Let’s take a look at the same – 

• Shopping online through Velocity e-store partners.
• Buying travel insurance from Cover-More.
• Credit Cards.
• Completing e-Rewards surveys. 
• Spending at the 7-eleven petrol stations and convenience stores. 
• Ridesharing with Ola.
• Booking a hotel through Virgin Australia Hotels or Agoda PointsMax.
• Transferring points from Flybuys.
• Renting a car from Sixt, Thrifty, Eurocar, Hertz, or Dollar.
• Buying liquor from Virgin Wines or the Velocity Wine Store by Laithwaites, etc. 

Note – You can check the complete list of partners of Velocity on its official website – Airlines; Cards, Banking & Insurance; Shop, Wine & Dine; Everday Essentials; Cars & Hotels; Holiday & Travel; and Financial Services. 

Buy points with Velocity Points Booster – If you have fewer Velocity Points than you need for a particular redemption, you can purchase them directly with the help of Points Booster on the official website of Velocity. But, collecting points this way can be expensive with prices starting at $36 for 1,000 points. 

How To Redeem Velocity Points?

After accumulating enough Velocity reward points, you can then redeem them for several benefits – flights, upgrades, or shopping for products or services from the Velocity Rewards Store. When collecting Velocity points you will also get Status Credits which will offer some great benefits and rewards. Let’s take a look at how and where you can redeem your Velocity points – 

• You can redeem your Velocity reward points for Virgin Australia flights and flights with its partner airlines to get the maximum value of points.
• You can use your points to upgrade your seat to business class on all the domestic flights operated by Virgin Australia. 
• Redeem your Velocity Frequent Flyer points for car hire in specific locations. 
• Use your Velocity points for your next exciting staycation. There are more than 500,000 standard and luxury properties around the world you can select from. You can also earn points while you enjoy your holiday and stay. 
• If you’ve no recent plan of travelling, you can use your Velocity points for buying amazing products at the online Velocity Rewards Store. There are a number of products and gift cards from famous brands such as Samsonite, Bose, Swarovski, Dyson, Apple, and many more.  
• You can use your points at the Velocity Wine Store too and enjoy a wide variety of liquor if this shopping therapy doesn’t excite you much.

Velocity Frequent Flyer Contact Details

You can call on the following Velocity Frequent Flyer contact number for any enquiry.

• Australia – 13 18 75
• New Zealand – 080 230 875
• Other International Locations – +61 2 8667 5924

You can also contact the customer support team of Velocity by mailing the appropriate email address, based on your current Velocity membership level. Details regarding email addresses – 

• Platinum Members – platinum@velocityfrequentflyer.com
• Gold Members – gold@velocityfrequentflyer.com
• Silver Members – silver@velocityfrequentflyer.com
• Red Members – red@velocityfrequentflyer.com 

Membership Contact Centre operating hours

• Membership Enquirie
  0800-200 AEDT Monday to Friday
• Flight Redemptions
  0800-2000 AEDT Monday to Friday
  0900 – 1800 AEDT Saturday and Sunday

Tip – If you’ve lost your luggage via travelling on Virgin Australia flights, do check out our guide to Virgin Australia’s lost baggage policy and get a perfect solution.

Frequently Asked Questions

Q: How to update my Velocity Frequent Flyer contact details?

Ans: You can update your Velocity contact information by logging into your Velocity Account or by calling the Velocity Frequent Flyer contact number. 

Q: What should I do if I have a complaint about Velocity?

Ans: Fill out the Membership Feedback Form for compliments, complaints or general enquiries related to Velocity Frequent Flyers’ program. You can find this form on the official website of Velocity. You can also drop a mail of your complaint or enquiry at mccbackoffice@virginaustralia.com.

Q: How to find my points balance?

Ans: You can see all your Velocity Account Information along with points balance and benefits online. Just simply log in to Velocity with your Velocity Frequent flyer number (membership number) and password. 

Q: How can I change name in my Velocity Frequent Flyer program?

Ans: If you want to change your name in your Velocity account, please email a copy of any of the mentioned documents – marriage certificate, divorce document, deed poll certificate, or reasonable supporting documentation to the appropriate email address (based on your current Velocity membership level). 

Q: How do I gain access if I have locked my Velocity Account?

Ans: You will be presented with an ‘Unlock your Account now’ link on the website when your account is locked. You will also receive an email containing the same link. Just click on this link and enter your membership number and nominated email address. They will ask you for the answer to your security question and you will get the opportunity to choose a new password. 

Q: Can I have two Velocity Frequent Flyer Accounts?

Ans: No, this is not allowed. An individual is entitled to have only one Velocity Account. 

Q: Can a deceased person’s velocity reward points be transferred to someone else? 

Ans: Yes, it is allowed as long as the claim is made within 12 months of when the member passed away. 

That’s almost everything you need to know about Virgin Australia Velocity Frequent Flyer program. Now, that you know how beneficial this loyalty program is, it is time to join the same and enjoy extraordinary rewards and benefits. If you have any further doubts, do contact our team. We’ll try to clear all your doubts at the earliest possible. 

If you found our blog helpful and informative, then do check out our other related blogs – Virgin Australia’s free in-flight wifi and lost baggage policy.

Want to enjoy more discounts on your flight tickets along with the Velocity program benefits? Yes,  you have heard it right! We, at MyTicketsToIndia, have a great collection of deals for you. Be it last-minute flights, red-eye flights, or business-class flights, we have every kind of deal for our customers. So, speak to our travel agents today to book your cheap airfare to India flights and back at the cheapest prices. Pack your bags and leave the flight booking process to us. Happy travelling! :))

About Renu Dahiya | View Posts

Renu Dahiya is a passionate writer who worships her profession. Her love for writing has encouraged her to pursue her career as a writer. Her friends call her a “travel worm” and always come to her to know some interesting traveling tips and destinations. Renu is a repository of knowledge about traveling who knows which place should be visited in which season. Oh yes, she is insanely in love with dancing too. Writer, traveler and dancer, a perfect combination! Without a doubt, she is a complete package.