Virgin Australia

Frequently Asked Questions

Q: Are Virgin Australia flights operating amid COVID-19?

A: Virgin Australia has suspended all international flights until further notice. The airline is running select domestic routes based on demand.

Q: Does Virgin Airlines Australia offer airport assistance service as part of Virgin Australia flights deals?

A: Yes, passengers in need of assistance will be offered the same by Virgin Air Australia. The airlines’ staff will make sure that the passenger is guided and accompanied well in order to make their travel easy and comfortable.

Q: What is the procedure to get my delayed bags from Virgin Australia?

A: Virgin International flights passengers whose luggage has been delayed will need to fill out a delayed baggage report, and they will be provided with a reference number. Passengers will then be contacted by the Baggage Contact Centre with any information about their baggage. The reference number can also be used to track their baggage. The airline also takes responsibility for delivering the delayed bags.

Q: What is the procedure to retrieve any forgotten items from my Virgin Australia flights?

A: Passengers who forget any personal item on their flight may contact the airline directly on Virgin Australia phone number i.e. (866) 810-7162. They will need to provide details about the personal item along with their contact details, and the airline will help them get their stuff back.

Q: On which day of the week the cost of Virgin Australia bookings get low?

A: Saturday is the cheapest day to do the Virgin Airlines flights bookings.

Q: How much time does it take to travel from India to Melbourne and Sydney by Virgin flights Australia?

A: The Virgin flights to Melbourne take 12 hours 15 minutes and, the Virgin flights to Sydney take 12 hours 25 minutes to travel from India.

Q: What is the Virgin Australia contact number?

A: You can call Virgin Australia Airlines at (866) 810-7162.

Q: How to know about the Virgin Australia flight status?

A: You can visit the site of Virgin Australia flight tracker to know about the Virgin Airlines flights status. This site is also an answer to your query ‘Virgin Australia flight schedule today’.

Q: How to get a Virgin Australia flight refund?

A: If you want a cash refund, you’ll need to get in touch to ask for one. With Virgin Holidays, the simplest way is online, using the refund request links in the email you should have received letting you know about the cancellation and the ‘Virgin Australia Manage booking’ portal.

Q: When should a person complete the Virgin Australia online check-in for international flights?

A: Virgin Australia domestic check-in time is available between 48 hours and 45 minutes prior to the scheduled departure of the Virgin domestic flights. Check-in for Virgin domestic flights are not allowed after this time period. And, the Virgin Australia check in for international flights is between 24 hours and 90 minutes prior to the scheduled departure.

Q: What is Virgin carry-on baggage allowance?

A: All guests travelling on Virgin Australia operated flights are permitted to carry a bag with a weight limit of 7 kgs. You can carry 1 bag or 2 or one suit pack, but it should not exceed the 7 kgs weight limit.

Q: What is the Virgin extra baggage cost?

A: Virgin Atlantic has specific restrictions on bag sizes depending on the fare you book. If you check-in a bag that is oversized or overweight, you will be charged an overweight bag fee of £65 ($100) and an oversized bag fee of £65 ($100). So, if your bag is both oversized and overweight, then you will have to pay both the fees according to the policies of extra baggage cost on Virgin Australia.